Our Terms of Use and Privacy Policy have changed. We think you'll like them better this way.

The Power of Real-Time Delivery - Using Agent Idle Time to I

  • Broadcast in Business
  • 0 comments
CRMXchange

CRMXchange

×  

Follow This Show

If you liked this show, you should follow CRMXchange.
h:125144
s:2429037
archived

 

 

Even the best-managed and busiest contact centers experience unexpected downtime without calls. Using this idle time productively will improve agent satisfaction and service quality while reducing agent-related costs. Delivering real-time, targeted training, coaching and communications during slow periods can alter your contact center’s dynamics – boosting productivity, quality and customer perception. Join Donna Fluss of DMG Consulting and Matt McConnell with Knowlagent in this podcast that outlines the business case for performance and presents a framework to assess how real-time delivery can benefit your organization.

Comments

 comments