Do You Want Satisfied Customers Or Loyal Customers?

How The Difference Can Make or Break Your Business. Each moment with a customer is an opportunity to build or destroy loyalty. Customer loyalty is built customer by customer, interaction by interaction, moment by moment. You are in a powerful position to create memorable experiences for customers by consistently reaching for extraordinary service. Join us as we discuss why having a loyal customer is the standard, not the exception. Ted Friedli, owner of Excel Travel in Long Branch, New Jersey, will share how his company has exceeded customer expectations for over 15 years. Excel Travel’s mission is to offer customers the best service AND best prices (while making the travel planning process a lot of fun)! They guarantee that their prices are the same or better compared to what you’ll find online, and believe in open and honest communication, with no hidden fees.