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Paul Greenberg, Godfather of CRM Talks e20, Social CRM and the Collision of Worlds

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Paul Greenberg, Godfather of CRM and author of CRM at the Speed of Light, talks about the upcoming Santa Clara e20 Conference taking place November 8-10th at the Santa Clara Convention Center. He unpacks his keynote session "Enterprise 2.0 and SCRM Converge, Customers and Employees Together at Last."

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