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A podcast show focused on Social CRM, CRM, Contact Centers and Management topics.

On-Demand Episodes

Customer strategy consultant Blake Landau and columnist, consultant and Vanguard Methodologist Tripp Babbitt discuss customer service in today's business environment. We will focus on the contact center evironment and... more

Paul Greenberg, Godfather of CRM and author of CRM at the Speed of Light, talks about the upcoming Santa Clara e20 Conference taking place November 8-10th at the Santa Clara Convention Center. He unpacks his keynote session... more