IQPC Podcast with Rob Findlay - NAB

IQPC Australia's 'Customer Experience Interactive' brings together a multitude of customer experience professionals to explore strategies, share ideas and knowledge to drive profitability through experience management, employee engagement and customer loyalty. Joining us from National Australia Bank (NAB), is Customer Experience Manager, Direct Sales and Service - Portfolio Management & Strategy, Rob Findlay. Rob will host a roundtable discussion at Customer Experience Interactive on embedding a customer centred design in process improvement. Listen live, visit www.iqpc.com/au/ceinteractive, or call Taner Ozdemir on + 61 2 9229 1050 for more information, to request a brochure, or to register.