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KnowledgeShift

Contact Center Insights

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In this program, we present content that appeals to executives who work in a variety of contact center operations.

On-Demand Episodes

In this episode Nancy and Allison will look into what technologies are in the hands of our kids today and what they could teach us if we had a summer camp for adults and technology
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In this episode Nancy and Allison talk about how your voice can influence the outcome of a situation such as sales, customer service etc. Allison who happens to be a seasoned voice/over artist and professional actress will lend her... more
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Nancy and Allison will talk about the new ways people can build a video library using a variety of tools.
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In this episode, Nancy and Allison will discuss what types of apps sales people and trainers are using to be more productive.
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In this episode Nancy and Allison will talk about a couple of upcoming conferences Nancy will be speaking at to point out highlights of who will be speaking and topics of interest. Nancy will be speaking at the Performance... more
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In this episode Nancy and Allison talk about the challenges of training employees to manage customer service situations.
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Gamification is all the rage but does it really help your employees learn what you want them to?
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In this show, Nancy and Allison will discuss how voice enablement technology is helping out with performance support activities.
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Nancy will bring our audience up to speed for what happened at the Sales 2.0 Conferrence she attended this week and what she learned.
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Nancy will share with Allison topics and new technologies she was exposed to while attending the American Association of Inside Sales Leadership Summit this week.
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