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KnowledgeShift

Contact Center Insights

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In this program, we present content that appeals to executives who work in a variety of contact center operations.

On-Demand Episodes

In today's show Nancy and Allison will disuss why companies should be going beyond lip service or tag lines to demonstrate how much their customers mean to them.
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Welcome our guest Andy Petrosky Sr. Director, Custom Curriculum Services, Elsevier Corporate Faculty in Learning Technologies, Harrisburg University of Science & Technology
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In this episode, Nancy and Allison talk about the difference between gaming and simulations for training
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In this episode, Nancy and Allison talk about ways companies are managing their global workforce today.
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For instructional designers, what tools will they be looking at in the future.
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This episode will take a look at how sales reps can improve their performance by just adoption 5 simple skills that may make a dramatic improvement in their performance Here are some tips: 1. Be a problem solver 2. Offer information 3.... more
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In this episode, Nancy and Allison talk about what options are out there for helping sales managers improve the way they coach their employees. Just moving the needle even just 10% on average performers can make a huge difference... more
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In today's episode, Nancy and Allison will share how voice based technologies are being used in various ways.
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In this day and age of technology, how do companies ensure that their products are supported well when the technology changes so fast? Nancy and Allison discuss this challenge in this show of Training Tech Talk
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In this episode, Nancy and Allison will discuss how companies measure the intangible behaviors of their employees
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