NPS Podcast Part I: The Basics of NPS & Effects on Returns

Your online reputation is becoming more and more important. Reality is, an effective returns management system is no longer nice to have; it’s a necessity as the cost of returns continues to increase. In this podcast, Tony Sciarrotta, Director of Asset Recovery Philips Consumer Lifestyle, talks about Net Promoter Scores and how improving them can effectively reduce returns with Kelly Hushin, Online Content Manager for WBR, producers of Consumer Returns.

Consumer Returns is the only conference in the consumer electronics, home appliances and telecommunications industry that focuses on returns management and returns prevention. Tony will speak at the conference, which takes place September 19 to 21 at the Omni Mandalay Hotel in Dallas. You can visit the website to learn more about the program.