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Mark Sanborn, CSP, CPAE, is president of Sanborn & Associates, Inc., an idea studio dedicated to developing leaders in business and in life. Mark is an international bestselling author and noted authority on leadership, team building, customer service and change. Mark graduated cum laude from The Ohio State University. In addition to his work as a business educator and author, Mark continues to be an active leadership practitioner. Mark says we each know how good we have become but none of us knows how good we can be. One of the most exciting opportunities we get each day is to pursue our potential. Mr. Sanborn is the author of eight books, including the bestseller; The Fred Factor: How Passion In Your Work and Life Can Turn the Ordinary Into the Extraordinary which has sold more than 1.6 million copies internationally. His latest book is Fred 2.0: New Ideas on How to Keep Delivering Extraordinary Results and is available now. You can follow Mark on Facebook and Twitter.
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