We continue our Dispute Resolution –Cyber Style series with David Puckett, Founder and CEO of ResolvNow. It is quite normal for conflict to occur between businesses, consumers and the ordinary person. Most of us don’t have the time, energy or desire to use the court system and enter a lawsuit. So how do we give the consumer and business easier access to resolving their dispute with technology-enhanced dispute resolution? How do we unite conflict resolution practices like negotiation and mediation with various forms of technology? Consumers are often unclear and confused about how dispute resolution processes can assist much less how advancing technology comes into play. In this episode “Where Does the Conflict Go? Consumers Using Technology Enhanced Dispute Resolution,” David will address 5 barriers which contribute to this confusion, and the ways to create consumer awareness and an environment that is safe for participation.
Dave Puckett has been in the enterprise technology consulting industry for more than 25 years. His area of concentration is utilization of Technology-enhanced Dispute Resolution and Dispute System Design for online dispute resolution systems for individual, Courts, and Fortune 1000 companies. Dave’s company ResolvNow Corporation launched “Settle-Now” one of the world’s leading online dispute resolution engine and their proprietary methodology Technology-enhanced Dispute Resolution (TeDR) which includes the option to include Emotional Intelligence and Electronic Negotiation in the dispute resolution processes.
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