Social Media and Cisco Systems with Ross Daniels

Join us Friday, March 25, 2011 at 10 am Central / 11 am Eastern when hosts Eve Mayer Orsburn and Mary B. Adams speak with Ross Daniels, Director of Marketing at Cisco Systems. Mr Daniels is in charge of product positioning, solution messaging, and go-to-market activities for Cisco’s Customer Collaboration portfolio, including social media customer care, video-enabled contact centers, web 2.0 agent and supervisor applications, multimedia capture and recording, and advanced contact routing and queuing solutions. Learn about Cisco’s innovative SocialMiner, a tool integrating social media with customer care workflows, which just won the Best of Enterprise Connect award. Our guess will also be sharing anecdotes and real world tips and advice on how social media can strengthen customer care and grow your business. As always, our show is broadcast live from Dallas, Texas and Paris, France, while simulcasting a Twitter chat on Twitter.com/LinkedInQueen and on Twitter.com/SocialMediaDel. To listen or to join the discussion, call +1 (347) 850-8614, or Tweet your question or comment @LinkedInQueen or @SocialMediaDel using #SM4CEO. This show is sponsored by Social Media Delivered.