Does your brand provide a great introduction to those who contact you for the first time? This week I went in search of great introductions and the calls speak for themselves. What kind of first impression are you making on those consumers who are contacting you for the first time? This is an ear opening episode that is a must hear. Great introductions are part of any great performance, would you be comfortable with me calling your brand? Is there a geneational disconnect occuring at your contact centers? Conference quality information without the expense report. Don't forget to check out the https://www.ccua.org/communications/credit-union-marketplace-experience-podcasts/podcast-071818/
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