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How to build customer loyalty without losing yourself
Customer satisfaction is worthless. Customer loyalty is priceless.—Gitomer
It’s clear that earning our customers’ loyalty is critical to the success and growth of our businesses, and every small business owner should strive for serving and honoring their repeat customers. Yet it can be a slippery slope if you feel like your clients are asking you for things that you CAN provide them, but that you didn’t actually WANT to provide them. If you have ever found yourself bending over backwards to make a client happy, but felt a lot of frustration and resentment in doing so, this audio blog is for you.
Join Lara Galloway, The Mom Biz Coach, on Wednesdays at 10 am ET for her 15 minute "audio blog." Get your weekly dose of business coaching for mombiz owners from a straight-talking mompreneur business coach who wants you to succeed on your own terms.
Lara offers business coaching along with mothering tips, small business marketing strategies, and funny stories about the joys and chaos of being a mom entrepreneur. If you could use a little inspiration, or a guide from a mombiz owner who's "been there, done that," or if you just want to hear from a woman who has learned to laugh off her mistakes and accept her life as perfect (just the way it is), you'll want to tune in every week.
Learn more about how to grow your business while running a family at www.MomBizAcademy.com, or find out how to take part in her mompreneur weekend getaways at www.MomBizRetreat.com.
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It's good to talk.