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I'm Kathy Klotz-Guest, podcast host and CEO of marketing firm, Keeping it Human. We turn marketing-speak into human speak and stories that get results! With this show, we focus on great tips and fun guests without the marketing BS. If you're looking for jargon-monoxide poisoning, we happily recommend our competition.
Creating Customer Delight in a Digital World
'Delighting the customer' is the cornerstone of great marketing, customer engagement, and customer referrals. With the explosion in social media, there are new ways to increase customer service and amplify the customer delight factor. How can we delight customers today? Who is doing it well? What must businesses do to increase delight?
Join us Thursday, July 25th, for a great conversation with CEO of CustomerThink.com, Bob Thompson.
About Bob Thompson, Founder and CEO of CustomerThink.com
Bob Thompson is founder and CEO of CustomerThink Corporation, an independent research and publishing firm specializing in customer-centric business management. He is also founder and Editor-in-Chief of CustomerThink.com, the world’s largest online community dedicated to helping business leaders develop and implement customer-centric business strategies. He is a popular keynote speaker in conferences and seminars worldwide. In 2013, his book on Customer-Centric Business Management will be published, revealing the five habits of top-performing companies.
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