Compliance Adherence: A Hear No Evil, See No Evil, Speak No Evil Proposition?

Like the person who refuses to seek proper medical attention for fear that the doctor may actually find something wrong, many corporations look at compliance investigation or analyses as a sign that the system has somehow broken down and therefore casts a negative “light” on both the individuals involved and the company as a whole. As a result, non-compliance for which there can be a wide range of root causes from poor authorization procedures, to disparate platforms within largely decentralized enterprises to yes, even unethical practices both intentional and unintentional, is often delegated to the hushed recesses of ancillary background activity. This can significantly limit the potential effectiveness of any undertaking to implement a much needed resolution. To effectively address issues of non-compliance it is imperative that an “autopsies without blame” approach which was first championed in Jim Collins’ book Good to Great, be an essential foundational element of any verification process. Similar to the innocent until proven guilty edict that governs our legal system, a well designed compliance verification program looks to identify and solve problems rather than simply assigning blame. This of course paves the way for true cooperation and collaboration, as well as full disclosure. Joining me on today's program to discuss the intricacies of effectively managing compliance within the emerging global enterprise is industry expert Robert F. Connolly, MST from the BC Compliance Group, LLC.