You have heard it before '' Lets set an appointment at 8am '' but they do not show up ,call or contact you.
''We will fix that problem immediatly''' but nothing happens. or the excuses ''I know we said we would BUT.... '' Then comes the excuse ...over and over again.
Dr.John talks about why simply doing what you say you will do will create loyalty and trust. The importance of learning to say no and sticking to it.
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