Straight Talk with Customer Management Guru Art Hall

Art Hall, a Manager with Alvarez & Marsal Business Consulting in Atlanta specializes in customer management solutions. He brings deep expertise in the financial services industry, with a particular focus on retail and small business banking, loan administration, first-party credit card collections and default administration. His primary areas of concentration include: contact center transformation, service-to-sales strategies, customer on-boarding strategies and deployments, quality assurance, CRM market understanding and vendor selection. He joins Customer Management IQ's Blake Landau to address pressing customer retention issues.