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  • Tuned In With Quality Music

    in Music

    Come check a few battlers, and hear some #Quality music while doing it.. And you can't forget about the news we have for y'all.. #QMR

  • 00:36

    Quality Assurance - One Minute Survey Results

    in Business

    A discussion of Quality Assurance processes and tools from a recent survey by BenchmarkPortalBest practices of high performing centers.

    Dayne Petersen has been managing and consulting with call/contact centers for a number of years.  She has experience managing and operating both business-to-business and business-to-consumer call centers. Additionally, she has a successful track record evaluating and implementing call center solutions that meet defined client requirements.

    In her most recent management role as Director of Call Center Operations, she acted as the internal “best practice and benchmarking consultant,” leading employee satisfaction surveys, introducing Six Sigma for call center process improvement and design, and implementing multi-media in the contact center. 

    Dayne is a passionate advocate of measuring Caller Satisfaction and Agent Satisfaction and using this data to develop effective Quality Assurance programs that deliver the desired outcomes.

    Dayne is also the Senior Consultant with Minnesota-based Call Center Solutions and is  certified by the Center for Customer-Driven Quality (founded at Purdue University) as a call center auditor, specializing in all areas of contact center operations.

  • 00:16

    CHAMBER OF PRAYER - Blessed Assurance

    in Spirituality

    In this moment, I activate the deepest conviction in my soul that All is Well and my highest good is assured.  Great Joy wells up in me because I know that I know that I know that everything I need for my spiritual evolution has already been provided for me, and all that I call for is immediately given. My sense of absolute certainty comes from my deep understanding of the Nature of the Creative Principle which must be responsive to my thoughts and feelings.  Before I call, the answer comes.  While I am speaking, I am heard. Divine Light is the Source and the Substance of all of my Good: my wealth, my peace, my freedom, and my wellbeing.  In the resonant frequency of Divine Consciousness, riches and fine living, beauty and creativity, freedom and invention, health and relaxation, joyfulness and loving relationships are manifest in my Life in perfect ways.  Prosperity is mine. In Joy and Thanksgiving, I share all that I have, all that I am, and all that I know. All day long, I acknowledge the Divine Light of Being that is the True Source and Substance of everything.I have the Blessed Assurance That all the Good in the Universe is here or me -- for all of us -- for each of us -- always and in All Ways right now.~Maisha

  • 02:13

    Tuned In With Quality Music

    in Music

    Call in tonight and here some exclusive tracks from the hottest indie artists, battlerl bars, hip hop new and more!!!!

  • 01:51

    Vibin Wit Quality Music Radio

    in Music

    You will hear about the latest music, HipHop news, battle rap, and the latest with #QMR

  • 00:46

    Blessings & Promises: Blessed Assurance

    in Christianity

    Father God has provided for His dear children, the best of the best, and it is made available to us in our Lord and Savior Jesus Christ. He shows us love through His goodness and mercy toward us. Because of His love we experience His mercy every day! What a Blessed Assurance we have in God's Plan Of Salvation.  The Holy Bible reveals that God has given us a blessings and promises; each of them are a set-up for us to be the victor in every situation of life. Today's message is # five of a 6 pt. series message which gives spiritual insight on what God has promised. Join Prophet and Pastor Mary Washington six days a week, you will be blessed by the word! Visit us in Irving Texas and online at www.fmsmgospelnetwork.org. Write us at fmsmchurch@outlook.com, and listen on iTunes. God has given us bible-based concepts showing us how to live each day, and especially in difficult times. Please support our World Evangelism Internet Ministry by giving your gift to help us in spreading the Good News.  Thank you in advance and may God bless you in a most special way.

  • 00:09


    in Parents

    In this month's episode of FOUNDATIONS we discuss how to get the year off to a great start by craving out quality time with our children on a regular basis.

  • 00:08


    in Parents

    In this month's episode of FOUNDATIONS we will discuss how to crave our extensive quality time with your children on a regular basis.

  • 00:30

    "The Secret of Quality is Love"

    in Health

    Dr Jonas, your host, holds a late night session about morbid measurement, murderous metrics which are killing healthcare.  The NYT article "How Measurement Fails Doctors and Teachers" by Robert Wachter in the Sunday Review is a timely message of importance to the nation.  We will discuss it.

    How does this relate to Family Medicine?  Many ways.  We have abandoned our essence as unmeasurable fluff.  We have agreed to be measured by wigeteers and come up short for our patients.  Patient autonomy be damned and meaningful use be honored seemed to be our motto.  We failed to exert the leadership that would protect our patients from massive amounts of bonus based healthcare.  The EMR outranked medical ethics.  Is there hope?


  • 00:08

    The Empowered Life: Change The Quality of Your Life

    in Motivation

    Depending on what season you are in, whether it be a season of your life, or the holidays, or wherever you are. 

    We have a tendency of putting so many expectations on ourselves. I want you to switch that thought in your mind and think …

    “I get to” not “I have to”

    It’s all comes down to you and how you think about things. If you just take a step back to take it all in, you get to see how happy you are in your own life. Flip you perspective and look at it this way. You get to do all of these things thanks to a healthy body, you get to pick out a new outfit, you getto eat amazing food, and you get the opportunity to spend time with people you may not see that often.

    Everything is an opportunity. When you get to do all of these things, you get to live in a place of gratitude.

    Living in a state of gratitude changes your quality of life.

    Do you judge a book by the cover?

    What is your journey?

    The past is not to be used for blame. Change your story, in your mind. You learned, and you grew. There is something you took away from every single experience in your life. You are learning about yourself. You get to choose how you spend your time and what you do with your mind.

    Is there something in your mind that takes over without you even knowing? You can stop it from growing and getting out of control.

    Tell yourself that you are worthy and deserve all the blessings the world has to offer you.

    Take yourself to a place of gratitude and watch what happens.

    Make your story incredible. You choose your words, you choose your thoughts.

    What happens when you start living from a place of gratitude?


  • 03:08

    Quality of Life: Community, Education, Youth

    in Family

    Join Nancy Reid & Lisa D. Smith, mother-daughter travel team and publishers of Big Blend Radio & TV Magazine, for Big Blend Radio’s Quality of Life show airing live from the historic Coronado Motor Hotel in Yuma, Arizona.
    On This Episode:
    - Community Alliance for Youth panel discussion about the recent Youth Success Week in Oceanside CA: Bobbi DePorter, Dr. Duane Coleman, Stedman Graham, Margaret Malek, Helice Bridges, Mark Reardon.
    - The Great Run & The Big Walk – Dennis Yang, Founder of Papa Didos Foundation discusses his 11,000 mile Great Run for children’s health and literacy; and Jim “Palomino” Ostdick will talk about his Reach Across America walking journey of over 4800 miles on the American Discovery Trail for the trail systems in San Benito County, CA.
    - Elvis Rocks for Yuma Youth –  Scot Bruce talks about his upcoming performance that benefits CASA of Yuma County, AZ; along with Brooke, President of the Yuma Council for CASA, a council who advocates for the best interests of abused and neglected children in Arizona involved in the juvenile courts.