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A discussion of Quality Assurance processes and tools from a recent survey by BenchmarkPortalBest practices of high performing centers.
Dayne Petersen has been managing and consulting with call/contact centers for a number of years. She has experience managing and operating both business-to-business and business-to-consumer call centers. Additionally, she has a successful track record evaluating and implementing call center solutions that meet defined client requirements.
In her most recent management role as Director of Call Center Operations, she acted as the internal “best practice and benchmarking consultant,” leading employee satisfaction surveys, introducing Six Sigma for call center process improvement and design, and implementing multi-media in the contact center.
Dayne is a passionate advocate of measuring Caller Satisfaction and Agent Satisfaction and using this data to develop effective Quality Assurance programs that deliver the desired outcomes.
Dayne is also the Senior Consultant with Minnesota-based Call Center Solutions and is certified by the Center for Customer-Driven Quality (founded at Purdue University) as a call center auditor, specializing in all areas of contact center operations.
Brandon Honda is proud to introduce Grant Hocking as our Quality Assurance Manager!
Owner John Marazzi oversees Brandon Honda and he is at the dealership every day to personally greet you. John is a down-to-earth, hands-on leader who has a passion for building strong relationships and doing business with integrity.
John has placed Grant Hocking as the Quality Assurance Manager at the dealership to make sure that we exceed your expectations in sales and service. Our selection of the latest Hondas and pre-owned vehicle inventory will make Brandon Honda your first stop when buying an automobile.
In this podcast Grant will introduce you to our Green Star-certified parts and service operation in our state-of-the-art service facility that is staffed with CSA-certified technicians and features 36 air-conditioned service bays and three express lube racks to get you in and out promptly. Best of all, we’re open seven days a week for your convenience.
While you are our guest, enjoy our comfortable waiting lounge, stocked with complimentary beverages. Visit our gourmet Watering Hole Cafe that dishes up delectable meals and snacks. Settle in with current newspapers, magazines, Wi-Fi, and a big-screen TV, as your children enjoy their play area. We also offer a shuttle service and discounted car rental rates to accommodate your busy schedule.
We’re no ordinary dealership! Come by for a memorable lunch soon—and browse our customer letters of appreciation that keep all of us motivated every day to be the BEST dealership in Florida! You are important to us … we look forward to being your dealer of choice!
Information assurance (IA) is the practice of assuring information and managing risks related to the use, processing, storage, and transmission of information or data and the systems and processes used for those purposes. Information assurance includes protection of the integrity, availability, authenticity, non-repudiation and confidentiality of user datas. It uses physical, technical and administrative controls to accomplish these tasks. While focused predominantly on information in digital form, the full range of IA encompasses not only digital but also analog or physical form. These protections apply to data in transit, both physical and electronic forms as well as data at rest in various types of physical and electronic storage facilities. Information assurance as a field has grown from the practice of information security.
in Self Help
In this episode Pat Council will share some ideas on how to live a quality life. Get 4 profound tips that will give you perspective on where you are today and help you decide where you really want to be tomorrow as it relates to building a quality lifestyle. Get some insight on what living a quality life is all about and start designing a plan that will take you there. Also, Certified Financial Expert, Mario J. Payne of Raymond James Financial Services will do a follow up from last weeks show. He will share more about investing. Learn more about taking control of your financial life and start getting the quality life you deserve.
Visit our new website and register to win prizes and to get a free copy of best selling author, Pam Grout's book "E2".
Register to receive a free copy of our monthly newsletter, "Design A Lifestyle" and win, also.
Go to http://www.designingyourlifetoday.com to register to win.
I know we all have certain qualities and there is one you have that you want to use more than others. Let's learn how.
In this special series called “The Neonicotinoid View”, host June Stoyer and special guest co-host, Colorado beekeeper, Tom Theobald, will talk to commercial beekeeper and bee advocate, Ivan Rickers about water quality concerns in Iowa. Stay tuned!
Today’s show is sponsored by MyMumble.com one of the leading voice chat service providers, with locations all over the world. MyMumble offers FREE, 5-seat voice chat servers for life, as well as higher capacity plans for any group that requires a secure environment for confidential communication
Listeners of The Organic View can receive 15% off on monthly recurring power servers by using the code "orgview". For more information, please visit www.mymumble.com!
Today's Kind Voice comes from Team Quality, a self-comtained label of amazing producers, song writers, and singers. Two members of Team Quality join us: D Cam and Estevan Johnson. D Cam is a former DJ-turned producer and song writer from Philadelphia, PA who has 14 years of music industry experience. Estevan Johnson is considered a veteran having a musical journey that started at the age of eight and a career that has seen him on Star Search and performing in front of thousands. D Cam and Estevan bring their talents together creating a dynamic sound few can duplicate.
in Self Help
Let's talk Sex! Is your sex life based on quantity, quality or just a duty? Listen in to "Coaching Conversations " radio show as your host Life Coach Shawn Marie Cichowski and fellow life coaches Munni Visco & August Schilz will be joined by special quests- Sex Coach Maureen Ryan & Owner of Southtowns Wine & Liquors Jonas Ricco. Airing live 3/4 at noon. Share your thoughts by calling in at 657-383-1996.
in Self Help
Join Nancy Reid & Lisa Smith – publishers of Big Blend Radio & TV Magazine, for Day 1 of Big Blend Radio’s special Quality of Life Radio Expo, airing live from the historic Coronado Motor Hotel in Yuma, Arizona.
- Meg Blackburn Losey, PhD – Author ‘THE CHILDREN OF NOW...EVOLUTION: How We Can Support the Fast-Forward Evolution of Our Children and All of Humanity’
- Mae Edwards – Singer-songwriter, violinist, recording artist, author 'Starlette & Saint: A Memoir On Dualism’
- Asher Fox, C.Ht,.Sc.B. – Author ‘Fat to Fearless: Enjoy Permanent Weight Loss and End Emotional Eating...For Good!’
- Aggie Garcia – Fashion designer and owner of Illusions by Aggie discusses Sewing History.
- Glynn Burrows - Norfolk Tours in England explains ‘Why Buy Local?’
in Self Help
Join Nancy Reid & Lisa Smith – publishers of Big Blend Radio & TV Magazine, for Day 2 of Big Blend Radio’s Quality of Life Radio Expo, airing live from the historic Coronado Motor Hotel in Yuma, Arizona
- Janice Lennard – Yoga and Pilates Instructor who has been involved with ballet, yoga, and pilates through study, practice, and instruction for over 65 years.
- Cynthia Johnston, Herbalist and owner of MoonMaid Botanicals discusses Herbs as Aphrodisiacs.
- Chalky White – Ski Instructor, Keynote Speaker, Author of best-seller ‘The 7 Secrets of Skiing’
- Dennis Yang – Founder of Papa Didos Ideals Foundation, author and endurance athlete on an 11,000 mile run around the US for children's literacy and health.
- S. Ward Heinrichs Esq. - Partner at Backstrom & Heinrichs Attorneys at Law in San Diego will discuss Harassment in the workplace.
Queen Quet, Chieftess of the Gullah/Geechee Nation (www.QueenQuet.com) is the hostess of Gullah/Geechee Riddim Radio on behalf of the Gullah/Geechee Sea Island Coalition (www.gullahgeechee.net). On this episode, she will focus on new legislation that will impact the Edisto and the Salkehatchie Rivers as well as the rest of the Gullah/Geechee Nation. In addition, she will discuss the latest work of the Gullah/Geechee Sustainability Think Tank which endeavors to engage with the Gullah/Geechee community in order to heal the waters and to heal the family.
Yeddi we sho-Gullah/Geechee Riddim Radio!
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