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A discussion of Quality Assurance processes and tools from a recent survey by BenchmarkPortalBest practices of high performing centers.
Dayne Petersen has been managing and consulting with call/contact centers for a number of years. She has experience managing and operating both business-to-business and business-to-consumer call centers. Additionally, she has a successful track record evaluating and implementing call center solutions that meet defined client requirements.
In her most recent management role as Director of Call Center Operations, she acted as the internal “best practice and benchmarking consultant,” leading employee satisfaction surveys, introducing Six Sigma for call center process improvement and design, and implementing multi-media in the contact center.
Dayne is a passionate advocate of measuring Caller Satisfaction and Agent Satisfaction and using this data to develop effective Quality Assurance programs that deliver the desired outcomes.
Dayne is also the Senior Consultant with Minnesota-based Call Center Solutions and is certified by the Center for Customer-Driven Quality (founded at Purdue University) as a call center auditor, specializing in all areas of contact center operations.
Brandon Honda is proud to introduce Grant Hocking as our Quality Assurance Manager!
Owner John Marazzi oversees Brandon Honda and he is at the dealership every day to personally greet you. John is a down-to-earth, hands-on leader who has a passion for building strong relationships and doing business with integrity.
John has placed Grant Hocking as the Quality Assurance Manager at the dealership to make sure that we exceed your expectations in sales and service. Our selection of the latest Hondas and pre-owned vehicle inventory will make Brandon Honda your first stop when buying an automobile.
In this podcast Grant will introduce you to our Green Star-certified parts and service operation in our state-of-the-art service facility that is staffed with CSA-certified technicians and features 36 air-conditioned service bays and three express lube racks to get you in and out promptly. Best of all, we’re open seven days a week for your convenience.
While you are our guest, enjoy our comfortable waiting lounge, stocked with complimentary beverages. Visit our gourmet Watering Hole Cafe that dishes up delectable meals and snacks. Settle in with current newspapers, magazines, Wi-Fi, and a big-screen TV, as your children enjoy their play area. We also offer a shuttle service and discounted car rental rates to accommodate your busy schedule.
We’re no ordinary dealership! Come by for a memorable lunch soon—and browse our customer letters of appreciation that keep all of us motivated every day to be the BEST dealership in Florida! You are important to us … we look forward to being your dealer of choice!
In this week’s iNurse Episode we are discussing: Quality of care guidelines, featuring Nurse Reezena Malaska. You may remember Reezena as one of our guest speakers from our iNurse episode:Reducing Nurse Fatigue. If you haven’t had the chance to tune in, you can find it on our website at: http://www.blogtalkradio.com/inurseradio
Nurse Reezena’s passion and enthusiasm for the field of healthcare has led her to become a Registered Nurse, achieve a Master’s of Science in Nursing, and became certified as a Critical Care Registered Nurse. In addition to practicing nursing, she also dedicates her time to teach and inspire Nurse Students as an adjunct professor at Notre Dame College and Cuyahoga Community College.
Today we will discuss Quality of Care Guidelines, which has become a popular discussion amongst medical professionals, and it is a topic that the American Nurses Association has addressed – hoping to improve patient safety by promoting quality in nursing care and nurses' work lives.
Topics for Tonight Include:
1) Best Ways To Keep Midgets Out Of Your House At Night
2) Who Would Win: 16 Jigsaw's (From the Saw movies) vs. 2 Grizzly Bears
3) Re-evaluating the 5 Second Rule: Outdated and Outlandish?
4) Best Public Bathrooms On Earth: Kermit Reveals The Secret
5) What Mysteries Lie Beneath The Ocean: Unlocking The Secrets Of The Deep
Guest Segment: Government Surveilance Expert Billy
On this Memorial Day edition of the Fantasy Six Pack podcast, A.J. Applegarth and I, Joe Bond, will discuss whether or not Wins or Quality Starts is the better category to use for Fantasy Baseball leagues. We will also discuss prospects that could have an impact on your team soon as well as update on headlines and injuries. As always call in or tweet me @FantasySixPack with questions to have answered on air.
Chapter 45... "The word that Jeremiah the prophet spoke to Baruch the son of Neriah, when he had written these words in the book at the instruction of Jeremiah, in the fourth year of Jehoiakim the son of Josiah, king of Judah, saying..............."
Chapter 46... " The word of the Lord which came to Jeremiah the prophet against the nations. Against Egypt: Concening the army of Pharaoh Necho, king of Egypt, which was by the River Euphrates in Carchemish, and................."
The public figure, politician, popular person, athlete, musician, club promoter, music industry exec, dating the 9 to 5er. The nerd and the popular guy/girl....How do you make it work? The late night phone calls, the business trips and the lack in quality time...The fans... Can you handle it?
“Diane Dickson is co-founder and executive director of a local volunteer organization known as Peace Growers. The mission of Peace Growers is to promote and support local agriculture and other socially responsible projects by organizing volunteers and other resources, educating the community and especially by including people of all abilities, ethnicities and backgrounds.
As a Board Certified Health Coach supporting adults with intellectual disabilities, Diane is keenly aware of the impact healthy living has on optimum brain functioning as well as overall quality of life. Peace Growers developed out of her dedication to increasing opportunities for people of all abilities to live as the highest versions of themselves.”
The Literary Corner has Teamed-Up with Red.Ish Magazine & the results will be nothing less than SUCCESS! Tune in for this life changing show that is going to get you excited about your decision to become an Entrepreneur!
Saturday 08/01/15 8-10 PM EST. or 5-7 PST. call in @ (347) 884-8924 press 1 to enter the studio or listen by computer @ http://tobtr.com/7812911
I built my Media Platform with nothing more than a Dream…I infused it with Determination, Drive & Dedication, mixed with a whole lot of faith. One year later, it has blossomed into an international Pod-Cast, Licensed by I-Tunes, from 1 day to 3 days per week. Celebrity Guest, Top Notch Producers & Host. Now I am all over the place…In a Good Way!
NOW, Red.Ish Magazine & its Founder Ms. Tameshia Bradshaw-Holleman are collaborating with TLC to bring Entrepreneurs “The Real.” Our package is going to provide YOUR BRAND with exactly with it needs to be competitive, while introducing YOU to a broad database of likeminded GRINDERS!
Red.Ish Magazine is focusing its attention on entrepreneurs in the development & growth stages by providing sound, quality advice & key elements to success. Welcome to Red.Ish Magazine!
In this weeks show we are examing how to make your senior cat comfortable and have the best quality life possible. Our guests include Tina Modugno who is caring for two senior cats, cat behaviorist Marilyn Krieger, and Dr Ruth MacPete. Cats do not often show flagrant signs of pain or illness but there are signs you can look for. Some diseases and other health problems develop in cats at a late age and you should be prepared to know how to deal with them. Like humans, it is just part of aging. Appetite, diet, physical activity and brain function all change, and we want out kitties to be able to enjoy life and be a part of our lives for as long as possible,
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Won’t you join us to welcome an Intuitive Reiki Master and Life Coach, Doreatha Contreras to “Get Your, It Together!” Saturday August 1, 2015 @ 10: am est. REVELATION aka and GodIs L aka are excited to share their platform for the first time with this Detroit native, who was psychically called to Florida 3 years ago. She started to notice her abilities of seeing and reading energies as a Real Estate Broker. Suddenly, being able to discern negative and stagnate energies of certain houses, helped her to blossom her talents through steady, and guided meditative practices. As a budding Reiki Master, her psychic experiences intensified with practice and the help of multiple forums and workshops of Master Dr. Mitchell Gibson, as well as learning how to evoke angels, gods and other deities in support of her healing efforts to improve the overall quality of life for her and the clients she serve. Additionally, she practices advanced solar gazing techniques, affirmative meditative phrasing, crystal applications and essential healing oils. This week we’ll be discussing Reiki, what it does, how it works, some of the types of experiences one can get from exposure to it, and how it helps in learning to read energies. You may contact her at DoreathaC@gmail.com, or call her at 305-761-4594. Join and chat with us live on air, as we continue affirming that we’re all activated seeds of consciousness, animated by The Divine Spirit of ALL There Is! www.blogtalkradio.com/gyit 773-897-6555
THIS AUDIO HAS BEEN DIGITALLY REMASTERED FOR BETTER QUALITY!! However BlogTalk Radio conversion rate takes away from such quality.. If you would like an original copy.. please follow us on BlogTalk or like us on Facebook and leave a comment for your request along with an email address and we will email me you the original audio. We will be broadcasting "The Sins of America" ... by the most Honorable Elijah Muhammad Himself .... Thank you to those of you who uphold the teachings of The Most Hon. Elijah Muhammad and for tuning in every week.. Call (917) 889-7969 to listen live from your cell phone.. Peace, Peace New World Nation of Islam P.O. Box 8466 Newark, NJ 07108