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A discussion of Quality Assurance processes and tools from a recent survey by BenchmarkPortalBest practices of high performing centers.
Dayne Petersen has been managing and consulting with call/contact centers for a number of years. She has experience managing and operating both business-to-business and business-to-consumer call centers. Additionally, she has a successful track record evaluating and implementing call center solutions that meet defined client requirements.
In her most recent management role as Director of Call Center Operations, she acted as the internal “best practice and benchmarking consultant,” leading employee satisfaction surveys, introducing Six Sigma for call center process improvement and design, and implementing multi-media in the contact center.
Dayne is a passionate advocate of measuring Caller Satisfaction and Agent Satisfaction and using this data to develop effective Quality Assurance programs that deliver the desired outcomes.
Dayne is also the Senior Consultant with Minnesota-based Call Center Solutions and is certified by the Center for Customer-Driven Quality (founded at Purdue University) as a call center auditor, specializing in all areas of contact center operations.
In this moment, I activate the deepest conviction in my soul that All is Well and my highest good is assured. Great Joy wells up in me because I know that I know that I know that everything I need for my spiritual evolution has already been provided for me, and all that I call for is immediately given. My sense of absolute certainty comes from my deep understanding of the Nature of the Creative Principle which must be responsive to my thoughts and feelings. Before I call, the answer comes. While I am speaking, I am heard. Divine Light is the Source and the Substance of all of my Good: my wealth, my peace, my freedom, and my wellbeing. In the resonant frequency of Divine Consciousness, riches and fine living, beauty and creativity, freedom and invention, health and relaxation, joyfulness and loving relationships are manifest in my Life in perfect ways. Prosperity is mine. In Joy and Thanksgiving, I share all that I have, all that I am, and all that I know. All day long, I acknowledge the Divine Light of Being that is the True Source and Substance of everything.I have the Blessed Assurance That all the Good in the Universe is here or me -- for all of us -- for each of us -- always and in All Ways right now.~Maisha
Father God has provided for His dear children, the best of the best, and it is made available to us in our Lord and Savior Jesus Christ. He shows us love through His goodness and mercy toward us. Because of His love we experience His mercy every day! What a Blessed Assurance we have in God's Plan Of Salvation. The Holy Bible reveals that God has given us a blessings and promises; each of them are a set-up for us to be the victor in every situation of life. Today's message is # five of a 6 pt. series message which gives spiritual insight on what God has promised. Join Prophet and Pastor Mary Washington six days a week, you will be blessed by the word! Visit us in Irving Texas and online at www.fmsmgospelnetwork.org. Write us at email@example.com, and listen on iTunes. God has given us bible-based concepts showing us how to live each day, and especially in difficult times. Please support our World Evangelism Internet Ministry by giving your gift to help us in spreading the Good News. Thank you in advance and may God bless you in a most special way.
In this month's episode of FOUNDATIONS we discuss how to get the year off to a great start by craving out quality time with our children on a regular basis.
In this month's episode of FOUNDATIONS we will discuss how to crave our extensive quality time with your children on a regular basis.
Dr Jonas, your host, holds a late night session about morbid measurement, murderous metrics which are killing healthcare. The NYT article "How Measurement Fails Doctors and Teachers" by Robert Wachter in the Sunday Review is a timely message of importance to the nation. We will discuss it.
How does this relate to Family Medicine? Many ways. We have abandoned our essence as unmeasurable fluff. We have agreed to be measured by wigeteers and come up short for our patients. Patient autonomy be damned and meaningful use be honored seemed to be our motto. We failed to exert the leadership that would protect our patients from massive amounts of bonus based healthcare. The EMR outranked medical ethics. Is there hope?
Join Nancy Reid & Lisa D. Smith, mother-daughter travel team and publishers of Big Blend Radio & TV Magazine, for Big Blend Radio’s Quality of Life show airing live from the historic Coronado Motor Hotel in Yuma, Arizona.
On This Episode:
- Community Alliance for Youth panel discussion about the recent Youth Success Week in Oceanside CA: Bobbi DePorter, Dr. Duane Coleman, Stedman Graham, Margaret Malek, Helice Bridges, Mark Reardon.
- The Great Run & The Big Walk – Dennis Yang, Founder of Papa Didos Foundation discusses his 11,000 mile Great Run for children’s health and literacy; and Jim “Palomino” Ostdick will talk about his Reach Across America walking journey of over 4800 miles on the American Discovery Trail for the trail systems in San Benito County, CA.
- Elvis Rocks for Yuma Youth – Scot Bruce talks about his upcoming performance that benefits CASA of Yuma County, AZ; along with Brooke, President of the Yuma Council for CASA, a council who advocates for the best interests of abused and neglected children in Arizona involved in the juvenile courts.
Last week, Google dropped a bomb on us. They released the full version of their Search Quality Guidelines. This 160-page PDF contains all the guidelines Google’s evaluators use to assess the quality of Google’s search results. Why did Google release their search quality guidelines? They say it’s because of the recent mobile explosion these past few years. More users than ever are on-the-go and need answers now. Don’t you think that it will pay off for your website to ignore these guidelines?
Here’s a new bit of info to tuck into your Google hat – RANK BRAIN – Google is using a machine learning technology that helps deliver the search results – Is this the true beginning of SKYNET?
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