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A discussion of Quality Assurance processes and tools from a recent survey by BenchmarkPortalBest practices of high performing centers.
Dayne Petersen has been managing and consulting with call/contact centers for a number of years. She has experience managing and operating both business-to-business and business-to-consumer call centers. Additionally, she has a successful track record evaluating and implementing call center solutions that meet defined client requirements.
In her most recent management role as Director of Call Center Operations, she acted as the internal “best practice and benchmarking consultant,” leading employee satisfaction surveys, introducing Six Sigma for call center process improvement and design, and implementing multi-media in the contact center.
Dayne is a passionate advocate of measuring Caller Satisfaction and Agent Satisfaction and using this data to develop effective Quality Assurance programs that deliver the desired outcomes.
Dayne is also the Senior Consultant with Minnesota-based Call Center Solutions and is certified by the Center for Customer-Driven Quality (founded at Purdue University) as a call center auditor, specializing in all areas of contact center operations.
When a city's largest employers pull out and the population begins to decline what do you do? Find new corporations, preserve the downtown, improve the quality of life by improving the schools, rebuild neighborhoods and focus on becoming one of the "Top 100 Arts Small Towns in the United States."
Enter Artisphere, now in its 12th year and awarded Top 20 event out of the "100 Best" Art Shows in the country by Sunshine Artist Magazine, a Top 10 Fine Arts and Fine Craft festival by the Art Fair Sourcebook, and #3 out of 20 finalists in USA Today's 10 Best Reader's Choice Award for Best Art Festival and listed in ArtFairCalendar.com's Best Art Fairs in America.
Kerry Murphy, Executive Director of Artisphere and Liz Smith, Program Director, join us to share their experiences.
We'll talk about how a city in the rural South, half way between Atlanta and Charlotte, attracts the nation's top artists and why those artists apply again and again to be part of the event.
How a fine art event is "sold" to the town and how they attract buyers.
The organizational structure of the event, recruiting working board members who expand the reach of the festival.
Brandon Honda is proud to introduce Grant Hocking as our Quality Assurance Manager!
Owner John Marazzi oversees Brandon Honda and he is at the dealership every day to personally greet you. John is a down-to-earth, hands-on leader who has a passion for building strong relationships and doing business with integrity.
John has placed Grant Hocking as the Quality Assurance Manager at the dealership to make sure that we exceed your expectations in sales and service. Our selection of the latest Hondas and pre-owned vehicle inventory will make Brandon Honda your first stop when buying an automobile.
In this podcast Grant will introduce you to our Green Star-certified parts and service operation in our state-of-the-art service facility that is staffed with CSA-certified technicians and features 36 air-conditioned service bays and three express lube racks to get you in and out promptly. Best of all, we’re open seven days a week for your convenience.
While you are our guest, enjoy our comfortable waiting lounge, stocked with complimentary beverages. Visit our gourmet Watering Hole Cafe that dishes up delectable meals and snacks. Settle in with current newspapers, magazines, Wi-Fi, and a big-screen TV, as your children enjoy their play area. We also offer a shuttle service and discounted car rental rates to accommodate your busy schedule.
We’re no ordinary dealership! Come by for a memorable lunch soon—and browse our customer letters of appreciation that keep all of us motivated every day to be the BEST dealership in Florida! You are important to us … we look forward to being your dealer of choice!
As in!!!! The struggle is real yo!!!
We are not just talking Naija men are scarce, NO!!! We're talking quality dudes!! A dude with an awesome job, correct credit, classy bloke, healthy a God lover, compassionate, passionate, romantic, selfless, generous, kind, caring, lover of kids.....the list goes on jare!!!
Ok so these are my own quantifiers of a "Quality Naija Chap" lol...
This Tuesday, we will be looking at what makes a man a "Quality Husband Specimen" and truly if they are scarce? Maybe we're just looking in the wrong places and we've been jaded for so long and just don't know how to search or be sought out properly.
Join us at 8:30pm Let's swap tales!
In this week’s iNurse Episode we are discussing: Quality of care guidelines, featuring Nurse Reezena Malaska. You may remember Reezena as one of our guest speakers from our iNurse episode:Reducing Nurse Fatigue. If you haven’t had the chance to tune in, you can find it on our website at: http://www.blogtalkradio.com/inurseradio
Nurse Reezena’s passion and enthusiasm for the field of healthcare has led her to become a Registered Nurse, achieve a Master’s of Science in Nursing, and became certified as a Critical Care Registered Nurse. In addition to practicing nursing, she also dedicates her time to teach and inspire Nurse Students as an adjunct professor at Notre Dame College and Cuyahoga Community College.
Today we will discuss Quality of Care Guidelines, which has become a popular discussion amongst medical professionals, and it is a topic that the American Nurses Association has addressed – hoping to improve patient safety by promoting quality in nursing care and nurses' work lives.
End of life care is something we all face, yet too many people are dying in a way they wouldn’t choose, leaving loved ones feeling burdened, guilty, and uncertain. While we desire to have our health care wishes honored and not be a burden, many of us fail to have “the conversation” with loved ones about what those wishes are before treatment decisions must be made.
Topics for Tonight Include:
1) Best Ways To Keep Midgets Out Of Your House At Night
2) Who Would Win: 16 Jigsaw's (From the Saw movies) vs. 2 Grizzly Bears
3) Re-evaluating the 5 Second Rule: Outdated and Outlandish?
4) Best Public Bathrooms On Earth: Kermit Reveals The Secret
5) What Mysteries Lie Beneath The Ocean: Unlocking The Secrets Of The Deep
Guest Segment: Government Surveilance Expert Billy
On this Memorial Day edition of the Fantasy Six Pack podcast, A.J. Applegarth and I, Joe Bond, will discuss whether or not Wins or Quality Starts is the better category to use for Fantasy Baseball leagues. We will also discuss prospects that could have an impact on your team soon as well as update on headlines and injuries. As always call in or tweet me @FantasySixPack with questions to have answered on air.
Fractional CMO, Digital Marketing Strategist, and Leadership Keynote Speaker Michele Price brings you weekly access to the top minds to Master the Inner and Outer Game of business.
Breakthrough Radio is a global business radio show that delivers high impact & pioneering knowledge for leaders in business. Entrepreneurs, startups, sales/marketing/IT professionals join us every Monday.
Ann Handley, Everybody Writes
Stewart Rogers, Dir. Marketing Technology Venture Beat delivers you Breakthrough marketing technology tips every 2nd Monday.
Anthony Covington, Founder Meliate - Startup Community Sustainability
Follow us & ask your questions via twitter using #BBSradio.
We love rewarding engagement. You are invited to visit radio show blog at www.WhoIsMichelePrice.com
Today's episode shines our spotlight on the words and music of Nashville singer/songwriter, Mia Rose Lynne. To learn more about Mia's music please checkout her now-funded Kickstarter project, or her website. Hosted by Ryder Timberlake.
This is a high quality (44khz) edit of the original broadcast. This edit affects the quality of the songs only.
In tonight's episode, Mike thanks you all for listening to the show here at BlogTalkRadio. Mike made dozens of efforts to try to better the audio quality on BlogTalkRadio but can not achieve that without paying $400 minimum a year for a direct connection that is not dial up through a cell phone. If you liked The Mike Behind The Mike Show please follow us on PODBEAN IN TWO WEEKS. Thank you. The Mike Behind The Mike Show is not a one trick pony. Listeners can expect to hear all kinds of topics from economics, politics and religion to celebrity news, dating advice and surviving the zombie apocalypse. If you happen to stumble upon this show and see a topic that you're interested in, please give The Mike Behind The Mike Show a call at (929) 477-3402 or email/chat with us right here on BlogTalkRadio. Thank you very much for listening to The Mike Behind The Mike Show. If you get a moment, please visit www.gofundme.com/disabledmanpodcast to learn more about Mike, the host of The Mike Behind The Mike Show and the hardship that he and his family are experiencing. Again, thanks for listening to the podcast. Again, this is the final episode of The Mike Behind The Mike Show on BlogTalkRadio.
project one hospitality
invites you to experience an evening of
Please Please tune in tonight for a very special show promoting our firefighters here in California Tonight!
benefiting the california fire foundation
an epicurean journey of artistic cocktails made with unconventional & rare ingredients, featuring trendy techniques to surprise your palate with today’s most forward-thinking drinks led by industry experts at the forefront of the craft revolution.
experience pure talent, passion, and quality through unique beverage design, gastronomic bites & java creations to top the evening!
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