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Breathing new life into quality. Changing the perception of quality ownership by engaging agents so they could see their ownership in the process. The mission is building customer loyalty by providing a quality service experience the first time, every time.
Join us as we talk with Toni Roberts, Diector at Delta Dental of Michigan, will be sharing her insight on Quality Transformation.
Antoinette Roberts, director of Regional Operations, has been with Delta Dental of Michigan since1983. Prior to assuming her current role in 2006, Roberts served in various positions including director and manager of customer service. While overseeing the department, she executed implementation of large and national accounts and served as the direct point-of-contact for clients. In 2002, Roberts led the customer service department to its first BenchmarkPortal award, which recognizes the outstanding efficiency and effectiveness of the company’s call center. She is responsible for providing on-going service and support for large accounts, maintaining strong working relationships, offering problem resolution and retaining existing clients. In addition, Roberts manages two large accounts including the State of Michigan and the Michigan Public School Employees Retirement System (MPSERS).
We have looked under Assurance of Completion the Promise of Rom. 8:28; now the Process of how that promise is guaranteed, Rom. 8:29. We have seen the process of foreknowledge and now we come to predestintation. Warning God-centered messages are apt to cause great stress to a man-centered world. But as J. B. Gambell, the first president of the Southern Baptist Convention wrote, "Great revivals have accompanied the heroic preaching of the doctrines of grace: predestination, election, and the whole lofty mountain range of doctrines upon which the Lord sits enthroned, sovereign in grace, as in all things. God always honors the preaching that honors Him."
Get your copy of The Service Cost Paradox
My guest, Tripp Babbitt, is a long-time advocate of the work of the late Dr. W. Edwards Deming and created his company to help service organizations apply his philosophy. Tripp had been an executive for a Fortune 500 company and CIO in State government. He now spends his time working with service organizations in many industries including radio stations, engineering firms, information technology, government, telecoms, banking, and insurance.
In addition to his consulting practice, Tripp produces and hosts the Deming Institute podcast. He writes several articles and columns for IQPC and Quality Digest. He keynotes on the work of Dr. Deming and continual improvement.
He is also creator of the 95 Method. The 95 Method was created to assist service organizations build customer trust, improve morale and give management focus.
The 95 Method was inspired from the difficulty in US organizations’ adoption of Dr. Deming’s philosophy.
Lisa Lent, Founder and CEO of Vitalah, creators of Oxylent
Lisa Lent is founder and CEO of Vitalah, creators of Oxylent. Oxylent is a 5-in-1 daily multivitamin?all in one refreshing drink. Containing only the highest quality nutrients in their most absorbable forms, Oxylent empowers vibrant health so you can get the most out of life.
To learn more about Lisa Lent, click here.
Call Topic: Boost Your Immunity with High Quality Nutrition
Learn about how nutrients can boost your immune system
Discover the difference quality makes to absorption & efficacy
Learn about the advantages of effervescent delivery technology
Discover the benefits of a daily effervescent multivitamin
Call Offer: http://www.jointheselfcarerevolution.com/speaker/lisa-lent/
Join us as we continue to highlight People making humanitarian efforts in Africa to help improve quality of life. This show features Marie Claudine Mukamabano. She is the founder and CEO of Kuki Ndiho Rwanda Orphans Support Project, an NGO dedicated to the physical, emotional, psychological, and spiritual healing of the lives of the thousands of orphans living in Rwanda today.
Do Chime In brings you scintillating topics covering socioeconomic and sociopolitical issues central to Africa.
Each week a team of varying panelists join us on the show to share their views on the selected topic. We encourage listeners from around the world to share their views during the show by:
Calling our designated phone line: +1(347) 637-3670
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on quality management
When it comes to our eternal well-being we all hunger for certainty. The certainty of the believers ultimate completion has been given to us by God as revealed in His Word. And unlike man He has a perfect track record.
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