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A discussion of Quality Assurance processes and tools from a recent survey by BenchmarkPortalBest practices of high performing centers.
Dayne Petersen has been managing and consulting with call/contact centers for a number of years. She has experience managing and operating both business-to-business and business-to-consumer call centers. Additionally, she has a successful track record evaluating and implementing call center solutions that meet defined client requirements.
In her most recent management role as Director of Call Center Operations, she acted as the internal “best practice and benchmarking consultant,” leading employee satisfaction surveys, introducing Six Sigma for call center process improvement and design, and implementing multi-media in the contact center.
Dayne is a passionate advocate of measuring Caller Satisfaction and Agent Satisfaction and using this data to develop effective Quality Assurance programs that deliver the desired outcomes.
Dayne is also the Senior Consultant with Minnesota-based Call Center Solutions and is certified by the Center for Customer-Driven Quality (founded at Purdue University) as a call center auditor, specializing in all areas of contact center operations.
This show explores the ideas of why I'm still alive, what makes an enjoyable quality of life, & other aspects of the present moment which contains the essence of the eternal. This show's intent is to encourage or inspire to make the most of each day in the way you so choose.
Each year, AFCEA sponsors a Conference that brings together senior military decision makers with top industry leaders to discuss the technology challenges facing the United Stated Armed Forces and how they can work together to overcome them.
Chris Myers and Harry Cornwell of Juniper are two of the industry leaders on the show floor. Chris is a technical director at Juniper Networks, and Harry is a Senior Systems Engineer and Security Subject Matter Expert. They joined the Modern Network Radio to discuss the main topics of the show - which revolve around mission assurance and security - and the technologies the military should be looking at as they better prepare to fight future wars in cyber space.
In this lesson, you’ll discover through the eyes of Psalms 121 how God is a continuous protector that desires to cover you. In addition, you’ll be introduced to the importance of insurance (as one type of coverage) even when you have God’s assurance. Emphasis tonight: Renters Insurance!
Special Guests: Pastor Corrie Williams and Mr. Nate Sanderson will be our special guests.
Join Nancy J. Reid & Lisa D. Smith – publishers of Big Blend Radio & TV Magazine, for Big Blend Radio’s Quality of Life show, airing live online from the historic Coronado Motor Hotel in Yuma, Arizona.
On This Episode:
- Family Unity During the Holidays with Bobbi DePorter, President of Quantum Learning Network & Co-founder of SuperCamp, and co-author of ‘Excellence in Teaching & Learning: The Quantum Learning System’.
- Herbs for Colds & Flu with herbalist Cynthia Johnston, owner of MoonMaid Botanicals.
Joyce Graff recently attended the Second Global Summit on Radiological quality and Safety (GSRQS). Fifty-two leaders of radiological services from countries on five continents participated in the meeting. Joyce was the sole patient advocate present.
Joyce and Robin talk about the outcome of the meeting and the general topic of medical imaging -- its value and its cautions.
Apostle Dedric Hubbard deals with the qualifications of Christ death in attempt to rebuke leaders who teach a gospel opposite what Christ represented while living on earth. He reveals often simple overlooked qualities that are being taken for granted as many have change the gospel to fit the wealthy and those that will honor their position even when they do not understand the mission. Be prepared for a powerful burst of revelation, understanding and keen insights about the truth of who Christ is to everyone.
THE AAP K-12 REVERE AWARDS
All about The REVERE awards, 50 years strong, identifying and honoring high quality learning resources with AAP guests, Eric Hamilton, Linda Swank, and Maureen Costello
Presented by MENTORING MINDS
The quality of knives and outdoor gear!
Host: Josh "The 7 P’s of Survival"
on American Preppers Radio!
Tuesdays 9:00pm/Est 8:00pm/Ct 7:00pm/Mt 6:00pm/Pt
Live Listen and Chat go to: http://prepperbroadcasting.com/listen-chat/
This Show is all about knives! We will have James Wahls from Indy Hammered Knives (www.ihknives.com/) on the show to talk about some of his great knives and outdoor gear. We will be covering his knife making process, material selection, how he got into the knife making business, how his time working at Self Reliance Outfitters influenced his business methods, spotlighting several of his high quality and innovative products that I highly recommend and his future plans.
Read More→ HERE!
Tags: American Preppers Network, Prepper Broadcasting
Todays Guest Kori Raishon will be doing a followup interview on work life balance and the challenges he faced with elderly parents and a challenged sibling. It was his interactions with Felton that gave him clarity and a more focused purpose.
Kori is a successful businessman and reveals the challenges one must overcome that most entrepreneurs skim over when it comes to family matters.
Felton Wooten is an author, workshop presenter, licensed Nursing Home Administrator and licensed Assistive Living Administrator. His most recent book is "Daddy the Other Parent". He has co-authored an Abuse Prevention for the Caregiver Manual, developed a training DVD on elder abuse prevention and published an article in the Values Realization Journal on "Making a Career Change".
Host Emma Boa-Durgammah is humbled to welcome once more a Brother-in-Christ who is a Christ Follower and Kingdom Worker for Christ. Our Brother-in-Christ is actively involved in Law Enforcement and God’s Hands and Feet in this environment. Today he will be continuing to recount his journey with Christ, how this revolutionarily changed his life and the way in which he implements the Great Commission of Matthew 28:18-20 in his day-to-day as a Law Enforcement Officer. What is the role of Kingdom Work for Christ in law enforcement today? Tune in for part 2 of an incredible testimony!
Every week, the Kingdom Work for Christ Online Radio Show addresses the Christ Follower's Purpose in God and how to practically represent Christ every day. Previous shows provide examples of how Kingdom Work for Christ can happen in any environment including: gossip, grief, abortion, youth, resting, chronic illness, the workplace, near death experiences, disagreement, speaking in truth, sexuality, rebuilding after a storm, among others. To listen to previous shows visit www.kingdomworkforChrist.com/events
Emma would love to hear from you through email after the show firstname.lastname@example.org. More on Emma can be found at www.kingdomworkforChrist.com or www.facebook.com/kingdomworkerforChrist. A very special thanks to Alyce Metallo for her arrangement of Blessed Assurance (My Story), our opening song! Check her out at www.alycemetallo.com.