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As editorial director of 1to1 Media, Ginger Conlon is responsible for the direction and day-to-day editorial operations of two award-winning publications: executive journal Customer Strategist and the online business publication 1to1 Magazine, its e-newsletter, blog, and other website content. Additionally, she serves on the board of the Customer Experience Professionals Association. Conlon has covered the industry for 25 years, regularly speaks at industry events, and has contributed to several books on customer strategy.