Customer Experience Show Episode Four - Michelle Lue-Reid and Lean Six Sigma

Lean Six Sigma with Michelle Lue-Reid. Michelle is co-head of RBC Royal Bank’s Process Excellence unit and is a member of the Retail Shared Services Operations senior leadership team. In her role, Ms. Lue-Reid is responsible for all Lean Six Sigma deployments and initiatives in Canadian Banking and Retail Operations and relationship managing the Lean Six Sigma efforts in RBTT (Royal Bank Trinidad and Tobago) and RBC Bank (USA). She also heads RBC Royal Bank’s Lean Six Sigma Centre of Excellence and Governance team.