Crucial Skills to Communicate with Patients

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Mastering crucial communication skills will help the entire dental team:

Get more patients in the door and make them excited to be there.   

Overcome telephone barriers and increase scheduling.

Make the experience fun so patients are enthusiastic and motivated to refer friends and family.

Allow team members to “close the sale” and get to yes with treatment acceptance.

Join Shirley Gutkowski as she speaks with Richard Train.

Richard Train is a graduate of the California State University at Northridge, but his “real” business education started from his family’s multi-generation mid-sized company. With 20+ years in senior management positions in other companies and eventual co-ownership in his consulting firm, Richard has taught and/or consulted with hundreds of professionals in several industries.

Richard and his business partners have been working with dental professionals for many years and began Dental Practice Marketing 360° to share their knowledge and help dental teams learn and grow in any economy. Richard’s free webcast show, “Dental Practice 911 Radio,” (formerly known as “The Whole Tooth”) on BlogTalkRadio.com was also created for that very purpose. They can be reached via their website at www.dentalpracticemarketing360.com, or by phone at 800-275-2350.

Producer: Gaylene Baker

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