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Outbound Predictive Dialing - Is it Dead in the US?

  • Broadcast in Business



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***Here is the lin to access the slide pack that we talk about in our show: CallTalk MUG

Our guest, Alex Demczak, wrote a book on “Optimizing Outbound Calling” and has been astounded by the changes to this process over the years, and in this episode, Alex will talk about recent changes to federal and state regulations within the past year.

In 2015 Alex saw massive changes in outbound calling regulations both on the federal and state level. Find out how some of these changes will change your business now and in the future.
Some of the questions he will answer will be:
Are these changes already in affect?
Can I still call cell phones on delinquent accounts?
Can I use preview dialing on cell phones if I dial the number manually?

Alex Demczak, a lifelong resident of the Pittsburgh, PA area has been involved with call centers since 1978. Having completed the three year electronics degree at Allegany Tech, he merged his passion for electronics to the call center industry serving as a beta site for what are now standard products. Seeing the lack of ability for some predictive dialer manufactures to convey benefits and ROI of their equipment brought about the publishing of "How to Sell Dialers to Call Center Managers" .
Later he teamed with Dr. Jon Anton of Purdue University, then mainly involved with inbound call centers, to create his second work "Optimizing Outbound Calling”.

After a long successful career in banking he is now a full time consultant and the General Manger of MUG Enterprise, where he continues to develop products for the industry and provide guidance, training and reviews for call centers worldwide with such notable clients as: Microsoft, Capital One, US Bank and many others.