Do You Know What Your Clients are Saying About You?
Do You Know What Your Clients Are Saying
Because I do. Well, probably not you specifically but I get calls every week from prospective clients that begin with a complaint of the first PI they called or hired. In the interest of personal development, a closer look at a few common complaints I hear may be insightful.
“The last place wouldn’t even quote me a solid price.”
If you deal with new calls that are not from attorneys or other service firms, the client’s number one concern at the start of the call is likely how much your service is going to cost. Your client wants to know that your fee is reasonable for the service you provide and that they are not going to be ripped off or scammed in any way.
This may not be the most common complaint I hear about other PI’S but it is one you can easily avoid by being transparent. Gather the information you need to quote a price to get the job done and quote a firm price. If there will likely be additional fees, especially if the amount is unknown, make sure your client understands this up front and save frustration down the road. Under-Promise and Over-Deliver.
The tightrope walk is often about securing a fair price for your time and energy without scaring away your prospect. I have found that the secret to overcoming a client’s possible “sticker shock” when you talk money is to show your client as much value as you can before you quote your fee. If your client trusts that you are the right person for the job, the exact dollar amount becomes much less important to them.
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