IQPC Podcast with David Griffiths - Land & Property Management Authority

IQPC Australia's Government Contact Centres Technology Focus Day - Optimise Technology Integration, Understand Business Applications, Strenghten Workforce Management. In our podcast interview with David Griffiths, we explore considerations for procuring new technologies within contact centres, the risks for call centres who fail to upgrade their systems, and a look to the future of call centres, where will we be in 5 or 10 years from now? Davids presentation at GCC Technology Focus Day: How to implement VOIP: Numerous options, critical choices. David will give managers and supervisors a perspective on what VOIP can offer to the business, critical considerations on implementation and how those already using it may be able to get more from their existing investment. For more information on Government Contact Centre Technology Focus Day, call Taner Ozdemir on +61 2 9229 1050, or visit the website - www.gcctechfocus.com.au