The WordSmitten Weekly Broadcast :: About the Books

Tune in to the fun. Listen every Sunday afternoon at 4 PM for the WordSmitten "About the Books" broadcast. WordSmitten's host, Kate Sullivan, interviews author Donna Cutting on Sunday, October 26. Donna Cutting, is a nationally recognized expert in employee engagement and extraordinary customer service. A stage actress turned author and professional speaker, Donna encourages business leaders to create companies where employees get standing ovations and customers get star treatment. She is the author of "The Celebrity Experience: Insider Secrets to Red Carpet Customer Service," published by Wiley. Donna spent a year and a half interviewing people who own, manage, or work for companies that cater to the Hollywood elite to learn what businesses can do to provide celebrity-caliber service. Enjoy these intimate and revealing conversations with Kate Sullivan’s on-air guests. For online interview and feature articles, visit www.wordsmitten.com and join the WordSmitten audience of avid readers, writers, and career professionals who have an interest in the next great story.