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I'm Kathy Klotz-Guest, podcast host and CEO of marketing firm, Keeping it Human. We turn marketing-speak into human speak and stories that get results! With this show, we focus on great tips and fun guests without the marketing BS. If you're looking for jargon-monoxide poisoning, we happily recommend our competition.
Product and Service Design and The Customer Experience
Great product and services design is about creating fantastic customer experiences. It's also about customer empathy, story, and understanding exactly how your product or service fits into your customers' lives. There are many ways to approach design. Where do you start? What factors are most important?
Join me Thursday, April 11, for a chat about product design, user needs, and innovation with one of my fave design pros, Mike Harding, an entrepreneur who never sleeps!
About Mike
Mike Harding is a degenerate entrepreneur who has been plying his trade for almost 30 years. He is somewhat fickle which has led to a somewhat haphazard career inside the technology industry and a deep background in designing products and services. Presently Mike is experimenting with Oddyssea, an interactive retail shop that boasts a narwhal tusk, the ability to create terrariums, Zoltar the Fortune Teller, and a 3D printer. When not engaging in business, he likes to spend time with his family on the San Mateo County coast.
