Join us Tuesday as Mike and Robin chat with leadership expert Adrian Gostick, the New York Times bestselling author of The Best Team Wins, The Carrot Principle, and All In (w. coauthor Chester Elton)
In their new book LEADING WITH GRATITUDE: Eight Leadership Practices for Extraordinary Business Results (HarperBusiness, March 3, 2020), they explore why gratitude is today’s most effective way to boost employee engagement and team performance, and key gratitude practices that boost team performance, morale, and ROI, while reducing turnover.
Based on a survey of more than 1 million employees at a wide range of companies (and decades of experience with leaders), the authors identify a “gratitude gap” where people feel unappreciated – and often under attack – at work. They found that leaders are often unclear on how hard their people work, challenges they face, and how much they would benefit from sincere and explicit gratitude.
On the show, the authors can explain why gratitude is one of our most misunderstood business skills, and outline eight (8) ways leaders can gain clarity on how people contribute, including:
● Assume positive intent, which makes it much easier to learn from setbacks;
● Walk in their shoes to understand their daily frontline challenges with one-on-one time;
● Look for small wins and recognize incremental progress, not just major milestones;
● Tailor feedback to each staffer, because rewards that excite some can alienate others;
● Encourage a culture of peer-to-peer gratitude, not just recognition from above.