WIOA: Succeeding at Integrated Service Delivery

Thursday, March 19th  |  1:00 PM EDT

Under WIOA, workforce boards are asked to focus on providing streamlined and efficient career center services. How can boards build a model of integrated service delivery that results not only in cost savings and elevated customer service? More importantly, how will changes in these areas contribute to improvement in outcomes and impacts?  Moving to a truly integrated system requires a willingness to look at all aspects of board and staff operations to identify where improvements would result in stronger partnerships.  As a service provider and operator of career centers nationwide, KRA Corporation has already examined current practices and identified areas where change is needed to take service delivery to the next level.  Join host Ron Painter as he interviews KRA Vice President Don Scott, and KRA Director of Workforce Innovation Felicia Flournoy, for a conversation about how best to succeed at connecting the activities of service delivery to the strategic priorities of a workforce board.  With examples of best practices from around the country, this is a can't-miss show in our Workforce Central Forum 2015 series.