Tim Saur on Service Culture: Throwing out the "Old Model"

The culture of service organizations is changing rapidly as a new model driven by a focus on innovation and culture takes hold. In this podcast, we discuss that modernization with Tim Saur, Vice President and COO for Durst Phototechnik, AG North America, and a speaker at the Field Service events.

Field Service Medical is the only conference specifically tailored for medical device service and support executives in North America. The event takes place January 23 to 25, 2012 at the Sheraton San Diego Hotel & Marina, San Diego, CA. You can visit the website to take a look at the program.