Social Emotional Intelligence in Healthcare Settings

The interactions or conversations between a patient or their family/friends with any employee of a medical care facility are expected to focus on giving excellent customer service. Additionally, accusations of inappropriate behaviors or less than desirable conversation validate the need for employers and their employees to be aware of their emotions and their ability to recognize opportunities in social-emotional life learning as it may assist them to bridge their gaps in communication and to meet or exceed customer service expectations. 

Guest: Melanie Frizzell: Melanie Frizzell is a nurse, a Listed Rule 31 General CivilMediator and trained in Family Mediation, and Congregational Conflict coach who studied at Lipscomb University in Nashville, TN. She has practiced nursing for 21 years of experience as an LPN. Her most valued job has been her role asthe mother of 3, and wife motivated by years of on the job witness of professional and personal lives of co-workers in crisis. She felt compelled to advance her life learning and share her passion for creating awareness of Emotional Intelligence. She is excited to help those in crisis learn to resolve personal, congregational, and organizational conflicts. She would like to thank Dr. Joan Goldsmith for being a beloved mentor and for the outstanding work she has contributed to advancing mediators and others view of conflicts through a different lens.