What's All the Fuss About Customer Complaints and UDAAP?

Join guest Honey Shelton as she discusses customer complaints. She'll offer advice for contact personnel to identify and follow-through when a customer voices a complaint that could be construed or perceived as unfair, deceptive and/or abusive. Honey Shelton has 25 years of experience as a training and quality improvement consultant for banks across the nation. Compliance Alliance's Scott Daugherty will answer the compliance question of the week.