Can Customer Service Meet Online Demands?

Customer service has long been the bain of the business world with some companies getting it right, and many not aware that their customers are frustrated to no end with the lack of support they feel they deserve. As we've transitioned into the online world, social networks are allowing companies to interact with their customers in an entirely new way. Are customer service reps ready for this change, and are companies truly understanding what it means to provide customers service online. We'll discuss what's going on in this arena and hope you'll join us!