Strategic Seminars

Strategic Seminars

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Strategic Seminars for professional and personal development presented for business, government, charitable organizations, community groups, education and individuals.

On-Demand Episodes

Many people dream of starting their own business. That means they will be their own boss. They can do as they want and make their fortune rather than punching a clock. What does it mean to be an entrepreneur? Join Grant D Fairley for a... more

Every country has its advantages. Canada combines a number of factors that give it significant opportunities for the future. Grant D Fairley of Strategic Seminars discusses a number of the advantages that Canada has in the years... more

Everyone has an inner story about who they think they are. Understanding how that story was developed and then taking control of the future chapters will make a huge difference in how you live your life. People who understand and... more

There are many elements to giving great customer service - no matter what your business or service. Keeping your word is essential. Learn more about this aspect of great customer service with Grant Fairley of Strategic Seminars.

Tense times makes team building even more critical to the success of any organization. Grant Fairley of Strategic Seminars talks about a key part of conflict management for any business, government or other organization. In this show... more

Great customer service and email seem to be opposites. How can you be effective using email to communicate with your clients? What email strategies can make email a positive part of your customer service strategy? Join Grant Fairley... more

Death is always a difficult time for a family and friends. It can be made easier by great customer service by a funeral home and cemetery. Or it can be a horror story. Grant Fairley discusses how to make a sad time better - not worse

Great customer service happens when people dealing with the customers either have or have immediate access to someone who has the authority to make a decision. Learn how sales are lost by no one having the power to say "Yes -... more

From the Strategic Seminars on How To Give Great Customer Service, Grant Fairley gives some key ideas on how to be positive and stay positive as you serve your customers.

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