Driving Innovation and Change in America’s Back Office

David King, AIA, CFM, LEED AP, Founder and President of ICB, LLC, parent company of Samson Products and CrateXpress talks about his vision to elevate the "back-office" operations. In today’s global economy it is wise for businesses to have a broad view of the business landscape and be able to re-invent themselves, reshaping their offerings to respond to their customer’s voice, and out maneuver the competition through measurable value propositions. To paraphrase Jack Welch, you’re either riding the wave of change, or you’re under it. And to quote a sometimes over-used phrase: in business, the only constant is change.