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  • 00:57

    How Are Private Exchanges Impacting Employee Benefits?

    in Business

    On this week's program, Doug and Brent welcome two guests to the program as part of an hour-long discussion of private exchanges and their impact on the employee benefits landscape. 


    The first guest will be Jim O'Connor, president of employee benefits at CBIZ. In this segment, Jim and the hosts will discuss how private exchanges have developed with time and their current and potential impact on the health care market. Jim will discuss trends he sees in the employee benefits space and the role that private exchanges will have in this space -- especially among small and mid-sized businesses. Jim and the hosts will also discuss the ultimate impact of private exchanges on employers’ bottom lines.  


    For the second segment, starting at 11:30 a.m. (ET), the hosts will welcome Alan Cohen, chief strategy officer and co-founder of Liazon, to the program. This conversation will quench listeners' thirst for learning about private exchanges from their onset in 2007. As one of the earliest leaders in the private exchange market, Alan Cohen will provide an enlightening overview of the early lessons learned from running and operating a private exchange and offer insights to those who want to learn more about embarking on a private exchange implementation.

  • 00:31

    Employee Benefits 101 for Freelancers and Entrepreneurs

    in Finance

    The last thing on the minds of freelancers and entrepreneurs is making certain they planned for employee benefits for themselves and/or their employees. Building and maintaining a business is always top of mind. But, entrepreneurs and freelancers can protect themselves financially -- and provide themselves with benefits such as health, disability and life insurance as well as retirement and investment products -- more easily than they may realize. 


    Carol Harnett, president of the Council for Disabiilty Awareness, will talk through benefits, retirement and investment options with Jennifer Fitgerald, CEO and Co-Founder of Policy Genius and financial planner, Mary Beth Storjohann (a paid spokesperson for the CDA), of Workable Wealth.


     

  • 00:19

    Benefits vs. Insurance - Deciphering the Distinct Difference

    in Business

    In the first episode of Cutting-Edge Benefits by ClaimLinx, Tom Quigley, National Business Consultant, will discuss with Christopher Roach, client services manager, the difference between health benefits and insurance. Typically employers buying health insurance traditionally receive both of these in one neat package in the form of a group healthe insurance plan. But what the agent selling you this product does not mention is there are a lot of unseen, and often unneccesary, elements in this plan that are costing employers a lot of money. Understanding the difference between benefits and insurance will help break down these costs so that businesses can start saving money. 

  • 00:37

    Keeping Up with the Growth of Voluntary Employee Benefits

    in Finance

    Over the last 20 years, the availability of voluntary benefits has grown from an anomaly to a strategy for the majority of employers. According Eastbridge Consulting Group, Inc., 54 percent of all employers provided at least one voluntary benefit in 2006. Six years later, that percentage has grown to 77 percent. For Eastbridge, the definition of voluntary benefits only includes life and health benefits where the employee pays 100 percent of the premiums through payroll deduction and there is no direct contribution by the employer. In the 25 years Eastbridge has followed voluntary benefits trends, life and disability insurance remain the first and second most popular products.


    But, people like Mike Zarrillo, Vice President of Voluntary Benefits and Business Development for AIG Benefit Solutions, believe an employer's voluntary benefits strategy can go beyond the Eastbridge classification. Zarrillo sees two other categories gaining in popularity in the workplace: value-added benefits such as legal services and pet, home and auto insurance; and "beyond-value-added benefits" that play on the concept of consumerism at work. He's watched some companies give employees access to home-protection products and even home appliance purchases that the employee buys via payroll deduction.


    So, if you want to learn more about voluntary benefits and how they may manifest in your workplace, join us as we talk with Mike Zarrillo about the changing landscape of employee benefits.

  • 00:31

    Show #108 - NGN's Pioneering Approach to Employee Engagement

    in Business

    Guest: Mark Horsley, Chief Executive Officer, Northern Gas Networks Limited (NGN)


    Against a background of rock bottom employee engagement and customer satisfaction scores, a pioneering new approach to empowering employees has produced a complete turnaround in Northern Gas Networks’ (NGN’s) business, which independent research by the Institute of Customer Services (ICS) shows now has the most engaged employees of any utility business in the UK as well as the highest customer satisfaction.


    This has been driven by a genuinely transformational and inclusive approach that has resulted in all employees being enabled to devise and implement their own solutions to business issues. Employees feel empowered to make a difference, they create their own improvement initiatives and set their own targets and this has helped drive up customer scores to the point where NGN now outperforms some of the UK’s top retail companies.


    NGN’s Chief Executive Officer, Mark Horsley, joins us to talk about how NGN has transformed its customer experience from the inside out.


    Host: Jo Moffatt

  • 00:31

    Show #105: Practical and Measurable Employee Engagement

    in Business

    Special Guest: Frazer Rendell


    When it comes to seeking improved employee engagement scores, hope is not a plan. Join us as we talk about how we need to help businesses understand how they can start to think about practical, measurable actions they can take to help ensure that next time their engagement scores will be higher.


    Frazer comes to the world of engagement from a different perspective to many, as he started his career as a chef and then over the last 20 years worked his way through the hospitality, retail and healthcare industry, to senior management roles within both national and international businesses.


    Frazer is now a Consultant, Speaker and Writer, offering a very practical and measurable approach to employee engagement. He is the Director of E-Trinity Consultancy, where his practical tools help service orientated businesses improve their engagement. 


    Frazer is also involved in a number of E4S special interest groups and is the joint lead of the group looking at Performance Management and its impact on employee engagement. 


    Host: Jo Moffatt

  • 00:31

    Show #101: Employee Engagement - Making It Stick

    in Business

    Special Guest: Adrian Phipps, Head of People & Organisation, Arqiva


    Adrian is Head of People & Organisation at Broadcast & Media company Arqiva. Over the last 8 years, he has helped both Arqiva and the Insurer More Th>n (part of the RSA group) to make major improvements in employee engagement. 


    During his time with them, Arqiva has achieved a 1* rating in the Sunday Times Best Companies competition, and RSA was ranked as one of the Top 25 UK companies to work for. Outside of work, he is a proud (if a little tired!) father of a toddler and an 8 month old baby, and loves being out on the water – whether swimming in it or in a sea kayak.
     
    Join us as we talk about how to make engagement “stick” in an organisation.  We all know the theory and it sounds great in principle – but very few organisations make the big shifts in engagement that we hope for. 


    Having been part of two organisations that really have made this change, Adrian shares some useful beliefs that organisations need to hold if engagement is going to improve and also some of the practical things you can do to improve engagement where you work.


    Host: Jo Moffatt

  • 00:41

    Employer-Employee Arbitration Agreements

    in Legal

    Arbitration is a method to resolve disputes outside of court. Often times it is contract-based. Did you know that many times employers make job offers contingent upon signing such agreements? Have you wondered whether an employee is required to sign an arbitration agreement? Do you know the difference between binding and non-binding arbitration? Join Bill and Rick for a discussion about arbitration agreements generally, as well as how they relate to the employer-employee relationship.

  • 00:33

    Show #98: Enabling Employee Voice with Digital Tools

    in Business

    Special Guest: Antony Cousins, Director of Customer Success at ProFinda


    Join us as we talk about employee engagement through enabling employee voice via digital tools.


    Host: Jo Dodds

  • 01:55

    Boss vs Employee

    in Motivation

    This episode will explore a very Crucial Topic. BOSS VS EMPLOYEE, we will have guest calling in and more. To join in on this topic please call in to give your views. An episode you do not want to miss. With Two Special guest on our Panel of Discussion With Author, Publisher, and Founder of the Purple Tie Monologues. A true Boss. Former Educatur and Now Real Estate Agent Christina Adams. This is an Episode you do not want to miss! 

  • 00:45

    The Effects of Business Etiquette on Employee Satisfaction and Retention

    in Business

     


    Cynthia Lett, Executive Director of the International Society of Protocol & Etiquette Professionals and The Lett Group and Jennifer Brown, Owner of PeopleTactics, LLC, discuss the nuances of business etiquette and appropriate social skills to the success of businesses in general and small businesses in particular.   We will focus on specific social skills that affect employee job satisfaction and thus lengthy retention with the organization.  The cost of losing an employee due to interpersonal conflicts is high and the public relations factor is even higher and more critical.  


    ABOUT JENNIFER BROWN:


    Jennifer Brown is the founder of PeopleTactics LLC and is devoted to helping small business owners implement solutions to prevent Human Resources (HR) problems that can drain them of their time, money, and energy. Small business owners work with Jennifer to help them build stronger employee relationships, understand and comply with employment laws, establish strategies and policies, and set up easy-to-use HR systems to consistently avoid problems.


    Highlights from Jennifer’s 25 years in Human Resources include:



    Undergraduate degree in Business Management and an MBA, both with concentrations in HR and Organizational Development.
    Earned and maintains the Senior Professional in Human Resources (SPHR) certification.
    Held a variety of Senior Leadership Human Resources roles at Freddie Mac.
    Senior and Staff Consultant at Anderson Consulting (Accenture).
    Adjunct faculty member at the University of Maryland's Robert H. Smith Business School; developed and taught Human Resources, Employment Law, and Organizational Development courses.
    Works with many small business owners—including start-up, existing, and mature businesses—to help them establish and maintain their HR practices.