Savor Talk! Guest: Karen Leland

In 1986, Karen Leland co- founded Sterling Consulting Group, Inc. and shortly thereafter made history by being chosen over more than a dozen European competitors to become the first American consulting company to win a major contract for business communication and quality service training within the British government. Over the past twenty-five years Karen has worked throughout the United States, Europe, Asia and South America with a diverse list of Fortune 500 companies in such industries as Health Care, Pharmaceutical, Banking, Transportation, Retail and Telecommunications. Her clients have included: AT&T, Bank of America, IBM, Avis Rental Car, Johnson & Johnson, Sprint and Xerox. She is a highly sought after keynote speaker and has presented to a wide range of audiences including: Young Presidents Association, American Management Association, American Marketing Association, The Bakersfield Business Conference and countless corporate meetings. In 1994, Inc. Magazine choose Karen as one of their primary judges for The Inc. Positive Performer Award, which honors companies that have achieved an outstanding level of business excellence. For a period of five years, she was responsible for selecting the winning finalists from among 500 applicants. Karen has written six books, which have sold over 350,000 copies. In addition to distribution within the US, the books have been translated into ten other languages. She is the author of the bestselling Customer Service for Dummies and In 2006 she co-authored Watercooler Wisdom: How Smart People Prosper in the Face of Conflict, Pressure and Change. The book was based on surveys with over 20,000 executives, managers and staff. Her most recent books are for the Career Press In An Instant Series and include: * Customer Service In An Instant: 60 Ways to Win Customers and Keep Them Coming Back. * Time Management In An Instant: 60 Ways to Get the Most of Your Day * Public Speaking In An Instant: 60 Ways to Stan