The Customer Expierence

Branding doesn't stop at the edge of the paper or the bottom of a website. True branding extends into all facets of your customer experience. How you answer your phone, greet guests as they visit and even furnish your office all combine to create a brand impression.

This week, we will be talking to interior designer James Kuester, specifically about how he works with clients to extend their brand into all facets of the customer experience.