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Our Terms of Use and Privacy Policy have changed. We think you'll like them better this way.
I'm pleased to share with you a powerful way of understanding how our reactions to broken promises and unfulfilled commitments can create very positive – or very negative – impacts within organizations and relationships.
The new distinction here is Responsible Complaint, not to be confused with complaining or gossiping or whining. Just as I can never take the action of changing a spark plus and bringing about the result of a better-running car... unless I can see a spark plug to begin with when I open the hood! The first step is to acquire the new distinction "spark plug" - then and only then can I take these new actions.
The same is true for us here. The first step in being able to take the action of making a Responsible Complaint - and not complaining or whining - is to acquire the distinction "responsible complaint" in the first place!
