Product Managers and Brand Management w/Mack McCoy

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Mack McCoy insists, “If you think you’re just selling a product, you’re wrong!  Customers have moved on. They see BRANDS as services and products as a component of the relationship they have with a variety of brands at any given time. Everything is migrating into a service. Customers still buy individual products, but their experience IS your brand impression - the product is important but it’s only a part of their entire relationship.”

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