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This week's show is about YOUR WORDS but most people say, "I have no idea how to talk to them about what they are doing because it gets turned on me." Right? Tonight we learn how to BEGIN WITH WHAT IS OBSERVABLE. That means we discuss with them what can be seen, observed and even measured. We are then going to learn how to request the changes. But your biggest nugget tonight is HOW TO DEAL WITH DEFLECTION so it does not become your fault.
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