Don't let disgruntled customers run your business through the mud!

If you think your dissatisfied customers aren't talking about their bad experiences, you're wrong! According to Forbes magazine, nearly nine out of 10 dissatisfied customers tell their friends and colleagues about their bad experiences, disrupting any chances a company has on making a good impression on these tainted prospective buyers. This week we tell you how to stop the negative chatter before it starts with some top damage control tips. Also MetLife offers more tips on Leaving a Legacy for Your Business and our empowerment coach tells you how to shine at networking events.