How to Keep Your Head When Your Customers are Losing Their Minds

Marilyn Suttle and Lori Jo Vest are the bestselling authors of “Who’s Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan.” Suttle is CEO of Suttle Enterprises, a personal and professional growth training company through which she has taught thousands across the country how to have happier more productive relationships with customers, colleagues, and even their children. Vest has has been involved in relationship-based sales and customer service for over 20 years, most recently with television production studio Communicore Visual Communications.