MyNDTALK - Healing Healthcare - Dr. Jeff Kane

Healing Healthcare

Dr. Brewer talks with Dr. Jeff Kane author of Healing Healthcare" who says "... for all its glamorous hi-tech hardware, our healthcare's lowest-tech aspect, communication, is ragged. We can transplant hearts and re-code genes, but somehow the doctor's office fails to phone us back or fax a test result across town. Rushed doctors interrupt patients an average of eighteen seconds into their story. Insurance documents are all but unintelligible. More often than not, dying patients are referred to hospices too late to gain full value from those services. In fact, patients ‘complaints about their healthcare are hardly ever about its impressive technology, but almost universally about deficient communication." This is a fascinating conversation you don't want to miss!