Customer Experience Excellence Episode 1: Customer Experience and Outbound Contact

This is the second of Professor Morris Pentel’s podcast series, being hosted on behalf of the Customer Experience Exchange, run by Customer Management IQ. This podcast series aims to provide a sneak preview into some of the issues that will be discussed at the Customer Experience Exchange in November, as well as real life events and how you can respond and react in the most valuable way for your business and your customers. The theme this time is Outbound Contact - The future of Up sell, Cross Sell and Service Calls - Is dialling still cost effective? Professor Morris Pentel, Chairman of the Customer Experience Foundation, will be speaking at the Exchange about ‘customers in control and their impact on the future of your business’ and will look more closely at ‘the future of outbound contact in relation to social media development’. The event takes place on 15th to 17th November in Monte Carlo. For further details about the Customer Experience Exchange, visit www.customerexperienceexchange.com, or call +44(0) 207 368 9484.