Business Process Excellence in the Telecoms Industry: 10 minutes of insight

Dr. Juergen Mees is Head of Business Excellence for Deutsche Telekom AG. Ahead of IQPC's BPE for Telecoms & Utilities conference in October, where he will be leading a seminar discussing how to implement a culture of reengineering in large and complex organisations, he speaks to us briefly about some of the broad issues, from laying out the correct KPIs, involving all of the stakeholders, and building an understanding of the process across a team. Listen to his valuable 10 minute insight. Visit http://telecomsandutilities.com.