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Derek Williams is one of the UK’s leading experts on customer service and employee motivation. His latest book, “WOW! That’s what I call service!”contains more than 100 great stories of truly exceptional customer service.
He is the creator of The WOW! Awards – an incredible process that is helping to improve employee engagement and customer service. This started in the UK and has recently launched in the USA. The WOW! Awards is helping organizations as diverse as police departments, hospitals, financial services, retail, utilities, manufacturing and local government.
