Customer Experience Excellence Episode 2 - Outbound Contact: Is dialling still cost effective?

This podcast series aims to provide a sneak preview into some of the issues that will be discussed at the Customer Experience Exchange. The theme for this second session is Outbound Contact - The future of Up sell, Cross Sell and Service Calls - Is dialling still cost effective? We interview Morris Pentel, Chairman of the Customer Experience Foundation, who will be speaking at the Exchange about customers in control and their impact on the future of your business and the future of outbound contact in relation to social media development. The event takes place on 15th to 17th November in Monte Carlo. For further details on what Morris will be covering at the Customer Experience Exchange, visit www.customerexperienceexchange.com, or call +44(0) 207 368 9484 to find out if you qualify to attend.