Interview with a leader about Health Care Quality with Bill Johnson, PhD, hospital quality and systems management expert. We'll review some current dilemmas, challenges and opportunities that relate to patients, doctors and hospitals in the area of quality and patient safety. We'll talk about how to honor and protect patients during the massive change coming in health care. Discussions will include comments ACO's, PCMH and other types of quality mandates and about human aspects of the patient-physician relationship and socio-technical innovation that helps them in clinical and human decisions.
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