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Join Donna as she talks to John Douglas
John lives in Burlington, has an MBA from Queens University and is the Principal & Managing Director in Canada for Tenacity. John is an active Rotarian and a mentor with the Pythons’ Pit. John delivers keynotes and seminars to universities and industry on how to have Clients for Life®.
Right now, the Clients for Life® client retention process is protecting just under $20 billion worth of contracts for some of the largest and most successful service management companies in the world.
Most companies are surprised when they lose clients that seemed to be satisfied.
Statistics show that Tenacity’s clients improve their ability to retain their accounts by an average of fifteen points. As a result, millions of dollars go straight to the bottom line. They do this by not buying into “the management theories everyone knows to be true.”
A high level of client satisfaction is never a bad thing, unless, it lulls you into a sense of complacency.
John Douglas and Tenacity have spent the last 27 years debunking the management myths that simply don’t work in a managed services environment. They have replaced them with a “best in class” process that does work – every time. Visit www.tenacity.com for more information. Reach John via email
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