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You've sunk megabucks into knowledge sharing systems and training, but to no avail. Don’t despair, and don’t spend another dime on technology. Kate Pugh, author of Sharing Hidden Know-How: How Managers Solve Thorny Problems with the Knowledge Jam (Jossey-Bass 2011) suggests your next step is a good conversation. Her Knowledge Jam model—based on structured, 90-minute dialogues between people with insight and people who want it--is a proven way to close the gap between collecting information (where it typically languishes in ‘knowledge jail’) and actually using it. Tune in to Collaboration Pizza to hear Kate describe the approach she refined at Fidelity, Intel, BankOne and PWC Consulting. Live on Thursday, April 27, 2011 at 3:30 pm ET, or downloadanytime.
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It's good to talk.